UNIT	GOAL		OBJECTIVE		Funding Required	Funding Source	Rationale	Key Performance Indicators	Score	Comments
Quality Enhancement Plan	105-01-00	The Division of Academic Affairs and Student Services will ensure that every element of online instruction is of the highest quality for all parties involved. (Hicks)	105-01-01	Year Five: As a result of the annual review by the Director of Research Assessment and Planning and an appropriate advisory group, revise the organizational structure governing online courses as recommended and approved as needed by 6/30/08-6/30-09. (Hicks)	$0	None	The college will keep an updated organizational structure to best serve the needs of the online course offerings.	Updated Organizational Chart  is completed.	N.A.	Updated Organizational Chart  has been completed.
	105-02-00	The college will provide an adequate budget to support online infrastructure needs. (Staat)	105-02-01	Year Five--Each year the President will work through the VCCS System Office to support the Chancellor's initiatives for adequate base funding of Virginia's Community Colleges by 6/30/08-6/30/09. (Staat)	$0	None	Funding needs for online courses may change over time and additional funding may be needed. The Commonwealth should be in a position to serve those increased funding needs.	The VCCS is able to increase its base budget adequacy as allowed by the General Assembly.	N.A.	Base Budget adequacy is at 87% for FY '08.
			105-02-02	Year Five--Identify "special" needs to be added to the President's legislative agenda annually by 6/30/08-6/30/09. (Staat)	$0	None	As needs change, the college president will be updated and pursue funding as needed.	If changing needs become apparent, the college will work to meet the needs.	N.A.	All changing needs met the college long range planning process.
			105-02-03	Year Five--Contract with grant writers to write grants to support online instruction from major federal of private sources as needed by 6/30/08-6/30/09. (Hicks)	$10,000	M&O	As projects are identified as needing funding, the college will pursue grant sources to support those that cannot be supported by the normal M & O budget.	If grants are identified, funding for the grant writer will be made available.	N.A.	No grants were identified for FY '08.
			105-02-04	Year Five--The college will evaluate and purchase appropriate hardware/software systems that support online instruction by 6/30/08-6/30/09. (Lightfoot)	$25,000	M&O	As time elapses and new and/or improved software and hardware become available that can benefit the online course offerings, the college will support them up to $25,000 per year.	The Online Advisory Board requests software and hardware improvements as needed.	N.A.	The IT Department has need the requests for software and hardware as requested.
	105-03-00	The college will maintain policies related to student/faculty enrollment ratios and faculty workload for online instruction that support effective teaching and learning.(Hicks)	105-03-01	Year Five--Undertake a bi-annual review of the current policy by a committee composed of both faculty and administrators by 6/30/08-6/30/09. (Hicks)	$0	None	As things change in the online environment, the college will attempt to support those changes through appropriate policy modifications.	Appropriate changes in policy are made as needed.	N.A.	In FY '08 no changes in policy were needed.
	105-04-00	The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results. (Sinha)	105-04-01	Year Five--revise the use of a single online course evaluation instrument by students by 6/30/08-6/30/09. (Sinha)	$0	None	The college will be able to best understand the needs of the students and make appropriate changes in the online course environment by using a single course evaluation system.	A single online course evaluation will be implemented.	N.A.	A single online course evaluation was implemented.
			105-04-02	Year Five--Develop and implement a faculty satisfaction survey for online instruction by 6/30/08-6/30/09. (Sinha)	$0	None	The college is interested in knowing how the faculty teaching online courses feel about the instruction in order to make appropriate modifications in the operation of the college to better support them.	Develop and implement a faculty satisfaction survey for online instruction.	N.A.	A faculty satisfaction survey for online instruction was developed an implemented.
			105-04-03	Year Five--Develop and implement an analysis of attrition/retention rates by comparing online with traditional courses by 6/30/08-06/30/09. (Sinha)	$0	None	The college needs to know how students are reacting to the courses and the attrition/retention study will lead the faculty and college to making appropriate improvements to decrease attrition and increase retention.	A comparison analyze will be developed and implemented for attrition and retention rates.	N.A.	A comparison analyze was developed and implemented for attrition and retention rates.
			105-04-04	Year Five--Determine the demographic characteristics of online learners compared with traditional learners in baseline databases by 6/30/08-6/30/09. (Sinha)	$0	None	This study will assist the college faculty in learning which type of students work well in the online teaching environment as compared to the traditional environment. The comparison may lead to changes in either teaching arena.	A demographics comparison study will be developed and implemented to determine the differences and similarities between traditional and online learners.	N.A.	A demographics comparison study was developed and implemented to determine the differences and similarities between traditional and online learners.
			105-04-05	Year Five--Develop and implement online and traditional course surveys measuring the same concepts by 6/30/08-6/30/09. (Sinha)	$0	None	This study will assist the college faculty to learn what works well in the online teaching environment as compared to the traditional classroom. The comparison may lead to improvements in either teaching arena.	A study will be developed and implemented for online and traditional course surveys measuring the same concepts.	N.A.	A study was developed and implemented for online and traditional course surveys measuring the same concepts.
			105-04-06	Year Five--Administer surveys such as student satisfaction for courses where online and traditional students are taught by the same instructor by  6/30/08-6/30-09. (Sinha)	$0	None	This survey will assist the instructor involved to see what methods of instruction work best in which environment. Appropriate modifications can be made in both teaching arenas that will benefit student learning.	Administer surveys such as student satisfaction for courses where online and traditional students are taught by the same instructor.	N.A.	Surveys such as student satisfaction for courses where online and traditional students are taught by the same instructor were administered.
			105-04-07	Year Five--Evaluate the orientation methods for online courses through the use of online student satisfaction survey by 6/30/08-6/30/09. (Sinha)	$0	None	The evaluation will assist the college in understanding which students need assistance in learning how to take an online course upfront before being enrolled.	An evaluation of the orientation methods for online courses through the use of online student satisfaction survey will be developed and implemented.	N.A.	An evaluation of the orientation methods for online courses through the use of online student satisfaction survey was developed and implemented.
			105-04-08	Year Five--Review and evaluate Objectives 2-10 annually and implement improvements if indicated and disseminate findings by 6/30/08-6/30/09. (Sinha)	$0	None	The college wants an on-going study of how improvements are working over time. This will allow for the best improvement methods to be incorporated into the teaching/learning environment.	Review and evaluate Objectives 2-10 annually and implement improvements if indicated and disseminate findings.	N.A.	Objectives 2-10 were reviewed and evaluated during FY'08 and improvements were implemented if indicated and findings were disseminated as needed.
			105-04-09	Year Five-- Analyze and compare student performance in online and traditional courses by 6/30/08-6/30/09. (Sinha)	$0	None	This analysis will provide the college and teaching faculty with empirical data supporting teaching methods in each teaching milieu.	Student performance in online and traditional courses will be analyzed and compared.	N.A.	Student performance in online and traditional courses was analyzed and compared.
			105-04-10	Year Five: Survey and analyze reasons for withdrawal from online classes as compared to traditional courses. (Sinha)	$0	None		Reasons for withdrawal from online classes as compared to traditional courses will be surveyed and analyzed .	N.A.	Reasons for withdrawal from online classes as compared to traditional courses was surveyed and analyzed .
	105-05-00	The college will institute faculty training and professional development activities for faculty members who teach online courses and for staff who provide online course support. (Hicks)	105-05-01	Year Five--Provide professional development for faculty and staff involved with online instruction with emphasis on pedagogy and technology. Disseminate information to involved faculty and staff by 6/30/08-6/30/09. (Hicks/Lightfoot)	$30,000	LF	The teaching faculty will have opportunities to learn state-of-the-art methods and procedures for teaching online courses and will share that information with other faculty to improve the online course instruction at the college.	Professional Development will be provided for the teaching faculty.	N.A.	Professional Development was provided for the teaching faculty at a cost of $30,000 in FY'08.
			105-05-02	Year Five--Conduct research to determine techniques and methods for improving delivery of online courses by 6/30/08-6/30/09. (To be determined--see Objective 1 under Goal 1)	$0	None	The research will assist the faculty to understand the best methods for improving their online courses.	The college will undertake research to determine best practices.	N.A.	The college completed research to determine best practices.
	105-06-00	The college will ensure that students taking online courses will receive effective orientation to the online learning environment. (Hicks)	105-06-01	Year Five--Research and examine examples of orientation methods and materials from exemplary colleges by 6/30/08-6/30/09. (Hicks)	$0	None	The college needs to know the best methods to support online students. Research into those methods at exemplary colleges will assist the college in incorporating them into CVCC's procedures.	Best practices will be implemented.	N.A.	Best practices were implemented.
			105-06-02	Year Five--Develop orientation materials for CVCC online courses. Evaluate and revise as necessary taking into account external research and internal reviews (including student satisfaction surveys) by 6/30/08-6/30/09. (Hicks)	$0	None	The college needs to continuously improve its orientation methods to meet the needs of the students enrolled in online courses.	Orientation materials for CVCC online courses will be developed,  evaluated and revised as necessary taking into account external research and internal reviews (including student satisfaction surveys).	N.A.	Orientation materials for CVCC online courses will be developed,  evaluated and revised as necessary taking into account external research and internal reviews (including student satisfaction surveys).
	105-07-00	The college will provide two totally online degrees. (Hicks)	105-07-01	Year Five-Create 10 new totally online courses to be used in the totally online degree programs by 6/30/09. (Hicks)	$0	None	This objective is the follow-up of the development of a full-complement of online courses that meet the criteria of "totally online." These courses will allow a student to fulfill all requirements for a degree through online sources.	Ten totally online courses will be developed.	N.A.	Ten totally online courses were developed.
	105-08-00	The college will establish a continuous, appropriate improvement process for faculty teaching online courses. (Hicks)	105-08-01	Year Five--The faculty member annually conducts his/her review of technological and pedagogical skills in teaching online courses by 6/30/08-6/30/09. (Individual Faculty, TLTR, Peer Review)	$0	None	The faculty member takes personal responsibility to improve the courses taught online.	The faculty member annually will conduct his/her review of technological and pedagogical skills in teaching online courses by 6/30/08-6/30/09.	N.A.	The faculty member annually conducted his/her review of technological and pedagogical skills in teaching online courses in FY '08.
			105-08-02	Year Five--Incorporate feedback from the sources listed in Objective 1Year Two through Five and report to the appropriate dean by 6/30/08-6/30/09. (Deans)	$0	None	The academic deans will evaluate and assist the faculty member in the continuous improvement of the online courses.	Feedback will be incorporated from the sources listed in Objective 1Year Two through Five and report to the appropriate dean.	N.A.	Feedback was incorporated from the sources listed in Objective 1Year Two through Five and report to the appropriate dean.
	105-09-00	The college will provide incentives for online faculty and support staff. (Poole)	105-09-01	Year Five--Develop an award given through the Employee Recognition Committee to honor outstanding online faculty and staff by 6/30/08-6/30/09. (Poole)	$0	None	The college will recognize the outstanding online faculty and staff for their work in developing outstanding online courses.	An award will be developed and given through the Employee Recognition Committee to honor outstanding online faculty and staff.	N.A.	An award was given through the Employee Recognition Committee to honor outstanding online faculty and staff.
			105-09-02	Year Five--Pay a stipend to maintains an ISP connection in a faculty member's home during semesters when an online course is taught by 6/30/08-6/30/09. (Poole)	$7,500	M&O	The college should support the appropriate costs of the ISP connection for faculty teaching online courses as a portion of the faculty member's work will be done at home online.	A stipend will be paid to maintain an ISP connection in a faculty member's home during semesters when an online course is taught.	N.A.	A stipend was paid to maintain an ISP connection in a faculty member's home during semesters when an online course is taught.
			105-09-03	Year Five--Hire support personnel to aid in the development and maintenance of online courses by 6/30/08-6/30/09. (Beasley)	$15,000	M&O	Each year the college needs to support the continuous improvement of online course offerings.	Appropriate support personnel will be hired as needed to aid in the development and maintenance of online courses.	N.A.	Appropriate support personnel was hired as needed to aid in the development and maintenance of online courses.
	105-10-00	The college will work toward a goal of maximum systems availability for online instruction and support services. (Lightfoot)	105-10-01	Year Five-Compare the changes made in the relevant  policies and practices at CVCC with the original baseline benchmarks by 6/30/08-6/30/09. (Lightfoot)	$15,000	ETF	The college needs to be certain it can support the online course offerings as they expand and increase in complexity.	Compare the changes made in the relevant  policies and practices at CVCC with the original baseline benchmarks.	N.A.	The changes made in the relevant  policies and practices at CVCC with the original baseline benchmarks were compared.
	105-11-00	The college will examine benchmarked institutions and practices to assess CVCC's progress in accomplishing the relevant Goals and Objectives of this QEP. (Hicks)	105-11-01	Year Five- Compare the changes made in the relevant policies and practices at CVCC with the original baseline benchmarks by 6/30/08-6/30/09. (Hicks)	$0	None	Baselines are needed for accurate comparison over time.	The changes made in the relevant policies and practices at CVCC will be compared with the original baseline benchmarks	N.A.	The changes made in the relevant policies and practices at CVCC were compared with the original baseline benchmarks
			105-11-02	Year Five-Re-examine those institutions originally benchmarked to re-establish a new CVCC baseline by 6/30/08-6/30/09. (Hicks)	$0	None	The college will compare its data and activities to the originally benchmarked colleges to see it the benchmarks have changed.	Those institutions originally benchmarked will be re-examined to re-establish a new CVCC baseline.	N.A.	Those institutions originally benchmarked were re-examined to re-establish a new CVCC baseline.
			105-11-03	Years Five-Compare CVCC's progress to those criteria indicated in the revised benchmarks by  6/30/08-6/30/09. (Hicks)	$0	None	The college can benefit from actions taken at the benchmark institutions and incorporate them into CVCC if appropriate.	CVCC's progress to those criteria indicated in the revised benchmarks will be compared.	N.A.	CVCC's progress to those criteria indicated in the revised benchmarks were compared